Authorized User Access

Announcement:

Authorized User access to the Howdy portal and bill payment site has changed. If you are experiencing difficulties logging in, visit the Authorized User Access page.

Texas A&M University is updating the login process for the bill payment site to improve security and simplify account access.

Beginning June 1, authorized user access to the bill payment site will transition to the same login credentials used for guest access in the Howdy portal.

Previously, setting up access to the bill payment site required multiple steps and Howdy was not directly connected, making the process complicated; now, with the seamless new integration, students can set up access directly in Howdy, simplifying and streamlining their billing and payment experience. 

Howdy Portal

How to Secure Your Access

Click the dropdown arrows to see detailed instructions. Instructions vary based on how your account was previously set up.
If you currently have bill payment access AND Howdy Portal access using the SAME email address  
  • You currently have authorized user access to both the bill payment site and Howdy through this email address. Currently, a separate password is needed to log in to each.
  • Access will be automatically migrated to Howdy (Billing/Payment checked).
  • No additional action is required. Continue to log in to Howdy.
  • Now, you will access the bill payment site by logging in to Howdy using your existing email and password and clicking on the Payment/Refund card.
If you currently have bill payment access but do NOT have Howdy Portal access  
  • You currently have authorized user access to the bill payment site using this email address and a password you set.
  • Authorized user access is being updated to use the same parent or guest login credentials as the Howdy portal.
  • Between June 1-4, you received an email to this email address from noreply@tamu.edu with instructions to set a password for your new parent/guest access to the Howdy portal.
  • After setting up your password for your new parent/guest access to the Howdy Portal, you can navigate to Howdy and search for the card Payment/Refund (Parent/Guest Access).
If you currently have bill payment access but use a different email address for Howdy  
  • If you currently access the Howdy portal using a different email address, your student can make updates in the Howdy portal to add access to the chosen account and delete an account no longer needed. See sections below for student instructions.
  • The ideal setup is to have one email address to access any access designations set by your student.

Accessing with a ".edu" email address

If you currently access the bill payment site with a ".edu" email address, you may need to update your login information. Accessing with a non-.edu email address is now required.
Instructions for Updating Authorized User Email Address  
  1. Ask your student to update your email address:
    • Your student can grant you access using a different, non-.edu email address.
  2. How students can update or add an authorized user:
    • Log in to the Howdy portal.
    • Go to the “Pay Bill” or “Authorized Users” section.
    • Select “Add Authorized User.”
    • Enter the new (non-.edu) email address and complete the process.
    • If needed, remove access for any email accounts that are no longer in use.
If you currently have bill payment access with .edu email address but utilize Howdy with a different email address  
  • Your student must re-establish authorized user access by logging into their Howdy account and selecting the Parent/Guest Access Control card.
  • Student must check the Billing and Payments permission box to re-establish your authorized user access to view and make payment to student bill.

Setting Up Parent/Guest Access to Howdy Portal

If your login to the Bill Payment Site says your student must grant you access, view the steps below and click the dropdown arrows to see detailed instructions.
Step 1: Student Grants Access to Parent/Guest  
This step must be completed by the student.

  1. Log in to Howdy using your NetID and password.
  2. Search for “Parent” or “Guardian” in the search box. Select the Parent/Guardian Access Control suggestion.
  3. Click the Add Parent/Guardian Access button to add a parent or guardian to your account.
  4. Provide the following information:
    1. Parent/guardian last name
    2. Parent/guardian first name
    3. Parent/guardian email address
  5. Select the item or items you want your parent or guardian to be able to access.
  6. Click Submit.
Step 2: Parent/Guest Activates Account  
Once access is granted, the parent/guardian will receive an email with instructions to activate their account and set a password.

  1. Check your email (the one provided by the student) for an activation link.
  2. Click the link in the activation email and follow the instructions in the email to set up your password.
  3. Once your account is activated, you’ll receive a confirmation email.
  4. Log in to Howdy using the Guest Login option. You will use the username and password you created in the previous steps.

Important: Parents/guardians should always log in with their own credentials. Using a student’s NetID and password may trigger security measures and lock the account.

Editing Parent/Guest Access

Steps for Students to Edit Parent/Guest Access  
  1. Log in to Howdy.
  2. Search for “Parent” or “Guest” in the search box. Select the Parent/Guest Access Control suggestion.
  3. Add or remove check marks from the boxes next to the resource permission you want your parent/guest to have. Changes are immediate.

Difficulties Logging In

Troubleshooting  
  1. Make sure you are logging into Howdy using the Guest Login option.
  2. Make sure you are logging in with the username and password you created after receiving the account creation email.
  3. If you are not sure of your password, you can change it by clicking the Forgot Password link below the username and password boxes.
  4. If you are getting an error message, try clearing your cache and cookies.

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