To view a description of a refund that has been generated on your account, log into the Howdy Portal.
Refunds are generated from student accounts for reasons including an account credit from financial aid, fellowship, waiver, exemption, or personal payment. The refund transaction will be generated from any remaining credit balance on your student account. Refunds are issued each business day with the exception of university holidays and scheduled maintenance or system processes.
There are several types of refunds that generate from your student account.
Examples of financial aid refunds are:
Refunds begin generating approximately 1 week before classes begin each semester.
Student account refunds begin generating after the add/drop period ends each semester. Student account refunds are generated from credits such as a dropped class, dropped optional charge, or overpayment to the student account.
Refunds are issued each business day with the exception of university holidays and scheduled maintenance or system processes.
Refunds begin generating after the add/drop period ends each semester. Student account refunds are generated from credits such as a dropped class, dropped optional charge, or overpayment to the student account.
Refunds for classes dropped on or before the 5th class day begin refunding on a daily basis after the 5th class day (Summer is the 4th class day). Courses will be refunded at 100% during this time period. These refunds will display on your student account as a Student Account Refund. Be sure to update your bank account information with Heartland ECSI for direct deposit of refunds from the University.
Please Note: There are no refunds for Q-dropped classes
Heartland ECSI disburses the refund to the bank account you have on file. Direct deposit is currently the only method for refund available. See How to Set Up Direct Deposit with Heartland ECSI for instructions to sign up.
Refunds will not be generated for students who have not provided their bank account information for direct deposit. Any credit balances will remain on your student account until either the information is provided or additional charges are assessed on your student account to which the credit can be applied. Failure to provide the bank account information prior to a credit appearing on your student account will delay receipt of your funds.
Once the refund is sent to Heartland/ECSI for disbursement, an email will be sent to your TAMU email address informing you of the refund amount and method of delivery for your refund.
Customer Service phone number is 1-844-760-6052; hours of operation are 6:30 am to 7:00 pm (Central Time)
Heartland will request the following information from you to verify your identity:
If you have not received your parent plus refund check within 10 business days from the refund generating on the student account, please complete the duplicate check request form and return it to our office.
If a credit remains unrefunded on your student account for more than 2 business days after the end of the add/drop period, please contact Student Business Services. An example of a student account refund is:
CRS3 Student Account Auto Refund
8:00 am - 5:00 pm Monday-Friday
No appointments either scheduled or walk-in after 4:00 pm
Closed on University Holidays.
Because payments are made to student accounts from many different parties, it is impossible to track what payments should be refunded to which parties. We rely on the student to make the correct decision on reimbursing the appropriate parties once a refund has been issued from his or her student account.
Also, students are ultimately responsible for repayment of loans taken out in their name. To avoid future issues, the University strongly recommends that students deposit refunds only to their own bank account.